- Is the CADOTHY CONSOLE PAD original, with an official warranty?
- Yes. Every product at Urban Gadget is sourced through official channels, with official serial-number verification, and comes with the official manufacturer warranty, valid in Indonesia (up to 2 years, depending on the product). The warranty runs from the invoice or delivery date, and claims are handled through Urban Gadget. Read more: Warranty
- Where does the CADOTHY CONSOLE PAD ship from?
- From the Urban Gadget warehouse in Jakarta, to any city in Indonesia. Prepaid orders (bank transfer, QRIS, virtual account) ship once our staff confirm the payment, during business hours (Monday–Saturday, 09.00–18.00 WIB). You can also collect your order from a partner store you choose at checkout, where that store has stock. Read more: Terms
- How long does delivery take, and what does shipping cost?
- It depends on your city and the courier. The checkout shows the delivery options and their cost before you pay.
- What if my CADOTHY CONSOLE PAD arrives faulty?
- Faulty or dead-on-arrival units can be returned within 14 days of delivery for a brand-new replacement. After 14 days, the manufacturer warranty covers the product. Recording an uncut unboxing video makes a claim faster. Read more: Returns & Refunds
